Client experience of a brand working with dealers/points of sale
This method is built in 3 phasis representing the 3 moments of the customer experience : before (pre-visit/pre-purchase), during (visit/purchase) and after (post-visit/post-purchase):
Have you noticed a decline in your quality of service?
Or do you need to offer a better experience to position yourself better against your competitors?
The customer/patient experience is a fascinating field of experimentation, where the methods applied for some may not suit others, so the answer should be tailor-made.
